✦ Flavor Passport
Returns
What to expect if something's not right with your order.
Because Recetavo is a food product, we're unable to accept returns once an order has shipped — except in cases where the product arrives damaged.
Contact us at contact@recetavo.com with your order number and a photo of the damage, and we'll make it right.
Contact us at contact@recetavo.com with your order number and details, and we'll get it corrected as quickly as possible.
Once a damaged or incorrect order is confirmed, refunds are processed to your original payment method.
Why no general returns?
As a food product, once a bottle ships, we're unable to resell or safely re-inspect returned items — this policy keeps every bottle as fresh and safe as intended.